Please make sure you have read, understood, and agreed to all the terms. By using Pixeliya and/or other items, we assume you’ve accepted the terms of use given below. We reserve the right to change and modify terms and conditions at any time without any prior notice.
Item delivery
All our free downloadable items are available for direct download after login. All paid downloadable items can be downloaded upon purchase. Paid items will be instantly accessible for download after payment is received and verified. There are some cases that your payment is not successfully done and then we have to review and process download information manually.
Use and mdodifications
You are allowed to use and modify any of our items according to your requirements.
Unauthorized/illegal use
We reserve the right of blocking your user account immediately if we believe that you are trying to abuse the license term or our business in any way.
If you create an account on the Pixeliya website, you are responsible for maintaining the security of your account, and you are fully responsible for all activities that occur under the account and any other actions taken in connection with the account. You must immediately notify Pixeliya of any unauthorized uses of your account or any other breaches of security.
Item licensing and usage
All of our items are licensed under the GNU General Public License (GPL) V2 or later. You are not allowed to sub-license, resell or rent it.
1. Standard license includes personal and commercial use. Can be used for Individual or commercial use, 1 commercial social media account, Commercial Youtube channel, Include in up to 10,000 end products for sale, Client work, Website or app use, Unlimited physical or digital paid ads.
2. Extended license includes extended commercial use. Can be used for Individual or commercial use, Multiple social media accounts, Commercial Youtube channel, Include in unlimited products for sale, Client work, Website or app use, Unlimited physical or digital paid ads, As-is and form the primary value of your end product.
Age requirements to use our items
By registering for our items you hereby declare that you are 18 or over 18 years of age or have reached the legal age of majority in your jurisdiction of residence or possess legal parental or guardian consent, and are fully competent to enter into the terms and conditions described here. Our items are not intended for children. If in any case, you are under 13, please do not use our items.
Support policy
After you have downloaded a Pixeliya item, you are eligible to ask support for issues you might face with our item(s). Once a clear and understandable support query is placed, we try to provide a solution via email. Free items are optionally eligible to get support and customers with valid paid item purchases will always have priority over our free item users. Item support for 12 months from the purchase date. During those 12 months, the author is expected to be available to provide the item support services.
1. Support Language
Currently, we are providing support in the English language only. We expect our valued customers to place a support request in clear and decent English language so that we don’t have to guess what you are expecting from us. Please be as clear as possible.
2. What else is included?
– Answering questions about how to open and use the item
– Answering technical questions about the item
– Help with defects in the item
3. What’s not included in item support?
Item support does not include services to modify or extend the item beyond the original features, style and functionality described on the item page. For customization services that will help you tailor the item to your specific requirements, we recommend contacting us to see if we offer paid customization services.
Anti-fraud
Free downloads are available after signing in. However, all of our customer purchases can be pending for manual anti-fraud check-up to review of the payment system. You will receive a detailed email about your payment. Anti-fraud check occurs due to the growing number of fraudulent transactions from persons who are not actual cardholders of the credit cards used during purchases. Customer account can be suspended for manual anti-fraud check for 24 hours, also it can be suspended for a longer term for more investigations.
Price changes
Pixeliya reserves the right at any time and from time to time to modify or discontinue, temporarily or permanently, any item (or any part thereof) with or without notice.
Refunds
We have a customer-friendly 30-day refund policy. But you can not ask for a refund claiming a feature that your purchased item does not include. We offer a refund of the full amount, however, we have the right to charge (no back) the payment processor fees.
Some of our items are for free available on Pixeliya. Please try them before you decide to buy. You can also discuss with the support team for features you need for your platform.
Some reasons that have merit to provide a refund
– Your downloaded item is “not as described”.
– Your downloaded item doesn’t work the way it should.
We also reserve the right to refuse a refund in the following situations:
– You simply changed your mind.
– You purchased an item by mistake.
– The item was bought by your employee.
– You request for refund issue later than 30 days from your purchase time.
– You purchased an item but have not been downloaded or used.
– You refuse to provide the reason of the refund request.
Pixeliya reserves the right to change or modify the above contents at any time without any prior notice.
Last updated on Jan, 2024.