Our effort to make our customers satisfied is untiring. But regardless of what we provide, you may not be satisfied as a customer. If you are unhappy with any of our products, navigate to the Contact page and write us a message mentioning you want a refund. You should use the same email address you have used to purchase. Adding the order number is also helpful. The support staff will reply within 1-2 (it may takes up to 5) business days and process the refund within 10 working days.
We have a customer-friendly 30-day refund policy. But you can not ask for a refund claiming a feature that your purchased item does not include. We offer a refund of the full amount, however, we have the right to charge (no back) the payment processor fees.
Some of our items are for free available on Pixeliya. Please try them before you decide to buy any item. You can also discuss with the support team for features you need for your platform.
Some reasons that have merit to provide a refund:
– Your downloaded item is “not as described”.
– Your downloaded item doesn’t work the way it should.
We also reserve the right to refuse a refund in the following situations: – You simply changed your mind.
– You purchased an item by mistake.
– The item was bought by your employee.
– You request for refund issue later than 30 days from your purchase time.
– You purchased an item but have not been downloaded or used.
– You refuse to provide the reason for the refund request.